SHIPPING POLICY
Thank you for your order. I want you to be completely satisfied with your order.
When order completes, the product is typically being ready to ship within 2-3 business days. If the product is made-to-order or has odd size, please follow up shipping time from product description.
Delivery times and costs depend on the destination and shipping method you choose during checkout.
Shipping prices vary between:
-
Denmark: 49 DKK, (orders above 1500 dkk has free shipping to all DK)
-
Europe: 20€ - 40€,
-
International: 20€ - 50€.
Local pick-up is available in Østerbro, København. When your order is ready, you will be contacted for pick-up times.
RETURN & EXCHANGE POLICY
If for any reason you are not happy with your order, you may return it within 14 days for a refund. Returned items must be in their original condition and packaging, and unused. Shipping costs for returns are your responsibility unless the product is defective or there are a mistake from our side. In that case please contact us at info@mineburckin.com to make a claim.
Please note that as I am small business owner, I cannot cover the cost of return shipping. Once I receive your return, I will inspect it and process your refund within 14 days. The refund will be issued to the original payment method used to make the purchase.
Make-to-orders are not refundable.
How to return:
-
Place the product(s) you wish to return and place in a suitable bag/box, e.g. the one you received from our side.
-
The return address is:
Mine Burckin
Krausesvej 3
2100 Østerbro/Denmark
-
Please keep a receipt as proof of the shipping. Packages that are lost in transit will not be compensated, therefore, recommend you send the package as a traceable shipment.
-
As soon as I receive it, you will receive an email for confirmation and details.